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Terms & Conditions

1. Introduction

Welcome to PONTON.LV ("we," "our," or "us"). By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before proceeding with any purchase or use of our services. If you do not agree with any part of these Terms and Conditions, you must not use this website.

2. Privacy Policy

Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using this website, you consent to the collection and processing of your personal data as described in our Privacy Policy.

3. Product Information

We strive to provide accurate and up-to-date product information on our website. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any product descriptions, images, or specifications. Prices and availability of products are subject to change without notice.

4. Ordering and Payment

4.1 Order Confirmation: Once you place an order, you will receive an order confirmation via email. This confirmation does not signify our acceptance of your order, but rather a confirmation of your intent to purchase.

4.2 Payment: We accept various payment methods as indicated during the checkout process. You agree to provide accurate and complete payment information and authorize us to charge the applicable amount to your chosen payment method.

5. Shipping and Delivery

5.1 Shipping: We will endeavor to deliver your order within the estimated timeframe provided at the time of purchase. However, we are not liable for any delays caused by shipping carriers or unforeseen circumstances.

5.2 Delivery: Risk of loss and title for products pass to you upon delivery. It is your responsibility to provide accurate delivery information, and we are not responsible for undeliverable shipments due to inaccurate addresses.

6. Warranty

6.1 Product Warranty: We provide a limited warranty for our products. The warranty period and coverage vary depending on the product category. Please refer to the specific product's warranty information provided with your purchase.

6.2 Warranty Claims: To initiate a warranty claim, contact our customer support team with proof of purchase and a description of the issue. Our team will assess the claim and determine the appropriate resolution.

7. Product Returns and Refunds

7.1 Return Policy: We offer a return period for eligible products within 14 days of delivery. Please refer to our Return Policy for detailed instructions on how to return products.

7.2 Refunds: If your return is approved, a refund will be issued using the original payment method. Refunds may take up to 20 business days to process.

8. Sustainability Policy

At PONTON.LV, we are committed to promoting sustainability and minimizing our environmental impact. We believe in responsible business practices that prioritize the well-being of our planet, communities, and future generations. As part of our Sustainable Policy, we have implemented the following initiatives:

8.1 Environmental Responsibility

We strive to reduce our carbon footprint and minimize the environmental impact of our operations. This includes:

  • Implementing energy-efficient practices in our facilities.
  • Promoting waste reduction, recycling, and responsible disposal of materials.
  • Seeking sustainable sourcing for our products and materials whenever possible.

8.2 Product Sustainability

We are dedicated to offering sustainable products that meet high-quality standards while minimizing environmental harm. Our efforts include:

  • Offering products made from eco-friendly and renewable materials.
  • Prioritizing products that are durable, long-lasting, and designed for reusability.
  • Providing product information and education to help customers make eco-conscious choices.

8.3 Ethical Practices

We believe in ethical business practices that respect human rights, fair labor, and social responsibility. Our commitments include

  • Partnering with suppliers and manufacturers who uphold ethical labor practices.
  • Ensuring fair wages and safe working conditions for all employees and collaborators.
  • Supporting community initiatives that contribute to social well-being.

8.4 Continuous Improvement

We are dedicated to continuous improvement in our sustainability efforts. This involves:

  • Regularly reviewing and updating our Sustainable Policy to align with best practices.
  • Encouraging feedback from customers, partners, and stakeholders to enhance our sustainability initiatives.
  • Investing in research and innovation to identify new sustainable solutions.

8.5 Transparency and Accountability

We are transparent about our sustainability goals and progress. To ensure accountability, we:

  • Provide regular updates on our sustainability performance.
  • Welcome inquiries from customers and stakeholders regarding our sustainability practices.
  • Engage in open dialogue and collaboration with partners to drive positive change.

By shopping with PONTON.LV, you support our commitment to sustainability and join us in building a more environmentally conscious future.

9. Limitation of Liability

To the maximum extent permitted by law, we disclaim all warranties, representations, and liabilities related to the use of this website and the products offered on it. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or any product purchased through it.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Latvia. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Latvia.

11. Changes to Terms and Conditions

We reserve the right to modify, update, or replace these Terms and Conditions at any time without prior notice. Changes will be effective upon posting to this website. It is your responsibility to review these terms periodically for updates.

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